FAQ
Find answers to the most common questions about Marmic Associates and our IT services. Don’t see your question? Get in touch and we’ll help.
Pricing & Support
How does Marmic price its services?
Every business is different, so our pricing reflects that. We design custom service plans based on your number of users and devices, the specific services you need, and any compliance requirements. Most clients pay a predictable monthly fee with no surprise costs.
Do I have to sign a long-term contract?
No. Marmic operates on a month-to-month basis. We believe in earning your business every month, not locking you in. Most of our clients have been with us for years — because they want to be, not because they have to be.
Do you charge for after-hours support?
No. Our 24/7 monitoring and support is included for managed services clients. When critical issues arise outside business hours, we’re already on it — no extra fees, no waiting until morning.
Getting Started
How do I get started with Marmic?
Start with a free IT assessment. We’ll review your current environment, security posture, and business goals — then provide clear recommendations. There’s no commitment and no sales pressure.
How long does it take to onboard a new client?
Most clients are fully onboarded within 2-4 weeks, depending on the complexity of your environment. We design every onboarding to minimize disruption to your business — your team continues working as we deploy monitoring, security, and support tools in the background.
What information do you need to provide a quote?
Just enough to understand your environment: how many users and devices you support, what services you currently use, and what challenges you’re trying to solve. We’ll handle the rest during your free assessment.
Service & Support
How quickly do you respond when I report an issue?
When you contact Marmic, you reach an expert directly — not a junior-level employee or call center. Most issues are resolved on the first call. For monitored systems, we often resolve problems before you even know they exist.
What happens if I'm not satisfied with the service?
Since we operate without long-term contracts, you’re never stuck with us. That said, if something isn’t working, we’d rather hear about it and fix it. We’ve built our 25+ year reputation on responsive service and direct communication.
Can you support our existing IT systems and vendors?
Yes. We work with a wide range of platforms and vendors and routinely integrate into existing environments. Whether you’re running Microsoft 365, Google Workspace, on-premise servers, or a mix of cloud and traditional infrastructure, we can support it.
Can’t find the answer you’re looking for? Our team is here to help. Reach out and we’ll get back to you within one business day.